Refund policy
At sepiio.com, we are committed to ensuring your satisfaction with every purchase. This refund policy outlines our approach to handling returns and refunds to make your shopping experience as smooth as possible.
Eligibility:
- To be eligible for a refund, items must be returned within 30 days of purchase.
- Products must be unused and in the same condition as received unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Some items, such as clothing, personal hygiene items, clearance and final clearance items or items not in its original packaging are not eligible for refunds.
Process:
- Contact our customer support team at sepiio0312@gmail.com to initiate a refund request.
- Provide your order number and reason for return.
- Once your return is approved, instructions will be provided for returning the item.
Refund Method:
- Refunds will be issued to the original method of payment.
- Please allow 15 business days for the refund to appear in your account.
Customer Responsibilities:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Returned items must be in their original packaging and condition.
Contact Information: For further assistance or inquiries regarding our refund policy, please contact us at sepiio0312@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Final Notes: We value your feedback and strive to provide exceptional customer service. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us.